Terms & Conditions

1. Acceptance Of The Terms

   These terms govern your use of Quality Bingo, a UK-facing online bingo and slots brand on the Dragonfish network. By registering for an account or using our services, you agree to be bound by these terms.

2. Eligibility Requirements

   To participate in games and promotions on the Platform, users must:

   • Be at least 18 years old
   • Not have any restrictions preventing them from gambling online in Great Britain
   • Have provided accurate and complete registration information

3. Geographic Restrictions

   The Platform is only accessible to individuals physically located within the United Kingdom. Quality Bingo reserves the right to restrict access or close accounts if we suspect a user has accessed our services from outside of these territories.

4. Account Registration Rules

   To register for an account, users must:

   • Complete all required registration fields accurately and truthfully
   • Provide valid identification and proof of age as requested by us
   • Not create multiple accounts for the purpose of cheating or exploiting bonuses

5. One-Account-Per-User Policy

   Each user is limited to one account on the Platform.

6. Identity Verification And Kyc

   We reserve the right to request additional documentation or verification from users at any time, including proof of address and identification. Failure to comply with these requests may result in account suspension or closure.

7. Account Accuracy Obligations

   Users are responsible for maintaining accurate and up-to-date information on their accounts, including contact details and payment methods.

8. Account Security Responsibilities

   Users must:

   • Use strong passwords and keep them confidential
   • Not share login credentials with others
   • Notify us immediately of any suspicious activity or unauthorized access

9. Restricted Behaviour And Prohibited Activities

   We reserve the right to restrict or prevent users from engaging in behavior that we deem abusive, fraudulent, or unfair.

10. Multi-Accounting And Fraud Prevention

    Multiple accounts will be treated as a serious breach of these terms. We may also suspend or close accounts where we suspect cheating, exploitation, or other forms of fraud.

11. Bonus And Promotion Rules

    To participate in bonuses and promotions on the Platform:

    • Users must comply with specific promotional rules
    • Wagering requirements apply to bonus winnings (see section 12)
    • No deposit, cashback, or loyalty bonuses may be combined unless specified by us

12. Wagering And Gameplay Conditions

    All games are subject to standard wagering conditions and rules applicable at the time of play.

13. Bonus Abuse Prevention

    We reserve the right to withdraw bonuses, suspend accounts, or close user agreements where we suspect bonus abuse or exploitation.

14. Deposits And Withdrawals

    • All deposits must be made using approved payment methods
    • Withdrawal requests will only be processed after verification (see section 15)
    • We may charge fees for withdrawals

15. Verification Before Withdrawals

    We reserve the right to request identification, proof of address, or other documentation from users before processing withdrawal requests.

16. Processing And Review Procedures

    Withdrawal requests are subject to review by our compliance team. Any discrepancies may result in delays or refusal of payment.

17. Responsible Gambling Expectations

    Quality Bingo encourages responsible gaming practices among its users. We expect all account holders to gamble within their means and adhere to the following:

    • Set deposit limits
    • Establish time-out periods when needed
    • Self-exclude if necessary

18. Self-Exclusion And Account Restrictions

    Users have the option to self-exclude from our services for a specified period or permanently. Please contact us for further information.

19. Game Fairness And Rng Systems

    The Platform uses standard Random Number Generators to ensure fair gameplay. We are committed to maintaining the integrity of all games and promotions on offer.

20. Technical Interruptions Or Voided Gameplay

    Quality Bingo is not responsible for technical issues, system downtime, or voided gameplay that may affect users' participation in our services.

21. Suspension Or Closure Of Accounts

    We reserve the right to suspend or close user accounts where we believe it necessary due to breaches of these terms, cheating, fraud, or other serious infractions.

22. Intellectual Property And Platform Ownership

    The domain name, software, design, layout, artwork, and any other content are the exclusive intellectual property rights of Quality Bingo. We reserve all rights in our intellectual property.

23. Limitation Of Liability

    Quality Bingo shall not be liable for indirect or consequential losses arising from the use of our services, unless directly caused by negligence on our part.

24. Modification Of Terms

    We may modify these terms at any time to reflect changes in legislation, regulations, or other factors affecting our business operations.

25. Contact Or Support Guidance

    For all questions, concerns, or issues related to these terms, users should contact us via live chat on the Platform.

By using Quality Bingo's services and participating in games and promotions, you acknowledge that you have read, understand, and agree to be bound by these Terms & Conditions.